One AI agent. Every channel your customers already use.
CanString runs the same conversational AI core on the phone, in a chat window, inside WhatsApp, and in an inbox. Same knowledge base, same brand voice, same audit trail, whichever channel the customer picks.
Voice
Every call, whether a person or an AI agent picks it up.
Voice is where CanString started, and it runs both sides of the line.
Human agents work it from a softphone dialer with the same campaigns and scoring they always have.
AI voice agents pick up or dial out in a natural, patented voice, understand the caller in their own language, and hand off to a person when the call needs judgment.
Chat/Chatbot
An answer a chat window can trust,
not a guess.
Drop the same AI agent into a website or in-app chat window.
It answers from your own documents and knowledge base, not the open internet.
Gives options (Example: option 1, Option 2)
Multilingual - can change language mid conversation
It keeps context across a multi-turn conversation, and hands off to a person the moment the question needs judgment or the customer asks for one.
Your customers live in WhatsApp. Now your agent does too.
For customers who live in WhatsApp, CanString runs the same conversational core there:
structured messages with quick replies alongside full free-text conversation, not just template blasts.
Gives options (Example: option 1, Option 2)
Multilingual - can change language mid conversation
Every WhatsApp exchange gets the same scoring and audit trail as a phone call.
The email inbox that drafts its own replies,then scores and analyse them.
CanString reads incoming email, drafts a reply grounded in your own knowledge, and scores every message the same way it scores a call, for quality and compliance.
A person reviews and sends, or the agent replies directly inside the rules you set.
Sentiment and intent flagged before a reply goes out
See it on your own calls
Bring us ten of your calls.
We'll show you the analyzed result.
We'll run CanString against your own conversations, audit them end to end, and
show you exactly what full coverage looks like for your team.