Give every customer a real conversation — the moment they need one.
Voice agents handle the routine, high-volume calls in a natural human voice, 24/7, across 60+ languages — verification, reminders, renewals, first response — and hand off to your people the moment a call needs judgment. On your own infrastructure.
How it works
What happens on every call
From the first ring to the record you keep, one agent runs the whole conversation and knows when to bring in a person.
Place or answer the call
The agent dials out on a campaign, or picks up an inbound call, any hour of the day.
Understand the caller
It transcribes the call and reads what the caller actually wants, and follows them if they switch language.
Answer from your knowledge
It replies in a natural voice, grounded in your own documents an answer, not a guess.
Act, or hand to a person
It completes the task in your systems, or transfers to a live agent with the full context.
Score every call
Each call is scored on your own rubric, so quality is measured, not guessed.
The platform
Everything you need to put an agent on a call.
One place to build, voice and control every agent,
no stitching separate tools together.
Softphone dialer
Human and AI agents place and take calls from one softphone.
Human voice cloning
Clone a person's voice, or pick one of ours, in a patented natural sound.
Models per use case
Choose the LLM, text-to-speech and speech-to-text for each agent.
Telephony by region
Connect your own telephony provider, per country and region.
Test, then deploy
Try the agent on real scenarios, and push to production when it's right.
Agent tools & actions
Let the agent verify, update and schedule inside your own systems.
Prompt templates
Start from ready-made prompts for support, sales and analytics.
Contextual memory
The agent remembers what was said earlier in the call and suggests the next best answer.
Why it matters
What it changes for the business
The point isn't the technology, it's what moves once the routine calls handle themselves.
Absorb the surge
Handle spikes, after-hours and routine volume without a hiring scramble.
Reach everyone
Every customer gets answered and followed up, in the language they speak.
Budget with confidence
You pay for the minutes you use, so spend scales with the work, not the org chart.
Consistent every time
The same script, disclosures and quality on every call — no off-days.
Use cases
Where a voice agent earns its place
Start with the call that carries the most volume or the most risk then add the next one.
Banking
Loan verification calls
Confirm details and documents before disbursal, in the applicant's language.
Collections
Reminders & promise-to-pay
Nudge due and overdue accounts and capture a commitment, on a compliant schedule.
Banking
KYC & document follow-up
Chase missing documents and re-KYC without tying up the branch.
Insurance
Policy renewal outreach
Reach every policyholder before lapse and hand warm ones to an advisor.
Cards & lending
Payment & due-date reminders
Remind, confirm intent, and answer a balance question on the same call.
Insurance
Claims first notice
Take first notice of loss at any hour, and route the complex ones to a person.
CX
Support triage & FAQ
Answer the routine questions instantly and pass the rest to the right desk.
CX
Appointment & callback scheduling
Book, confirm and reschedule without a queue.
CX
CSAT & NPS surveys
Run post-call surveys in the customer's language and read the sentiment.
Sales
Lead qualification & followups
Generate leads, qualify leads and do followups for better conversion rate
Campaigns & scheduling
Put agents on the line:
on a schedule, inside the rules.
Point an agent at a list and it runs the routine outreach for you. You set the daily calling window and date range, pick the telephony provider, cap the parallel calls and retries, and turn call recording on or off. The agent works the whole list; anything that needs a person is passed across with its context.
- A daily calling window and date range you control
- Parallel-call and retry limits, per campaign
- Call recording on your toggle, on every campaign
How we're different
What sets CanString voice agents apart
The choices that matter to a regulated buyer — hosting, models, voice, pricing — decided in your favour.
Stated as facts about CanString. The right-hand column describes the common pattern across the category, not any single provider.
One system
One of four platforms:
built to work together
Voice agents make and take the calls. The rest of CanString feeds them, scores them, and reports on them — no second vendor.
AI Voice Agents
Grounds every reply in your own documents and knowledge base.
Gen AI & RAG
Grounds every reply in your own documents and knowledge base.
100% Audit & QA
Audits and scores every call the agents make, on your rubric.
AI Insights & BI
Rolls volumes, containment and sentiment into dashboards you can question in plain language.
Questions
Answers before you ask
See it on your own calls
Bring us ten of your calls.
We'll show you the analyzed result.
We'll run CanString against your own conversations, audit them end to end, and
show you exactly what full coverage looks like for your team.