Turn your own documents into answers everyone can trust.
One grounded knowledge base answers your people, your agents and your customers — every reply drawn only from your approved documents and cited to its source. Nothing invented. Nothing sent outside. It runs on your own models, on your own premises.
How it works
What happens when someone asks
A question comes in, an answer goes out and
in between, the system only ever speaks from what you've approved.
Ask in plain language
A person, an agent mid-call, or a customer asks a question in their own words, in any of 60+ languages.
Retrieve from your knowledge
It searches your approved documents and web knowledge on your own servers, never a public model's memory.
Ground the answer
It composes the reply only from what it found, so the answer is anchored to your material not guessed.
Cite every source
Each answer names the document and passage it came from, so a reviewer can check it.
Deliver or generate
It returns the answer, hands the agent the exact passage, or drafts the document you asked for.
The platform
Everything to run knowledge on your own terms.
One place to bring your documents together, answer from them, and keep control of who sees what.
Grounded Q&A
Every answer drawn only from your internal documents and web knowledge, the engine that assists your agents.
Connect every source
Policy manuals, contracts, PDFs, shared drives and web knowledge, pulled into one index.
Says so when unsure
If the answer isn't in your sources, it tells you instead of filling the gap with a guess.
Access & permissions
Control who can ask what, so restricted knowledge stays with the people cleared to see it.
Your own models
Runs on your own self-hosted, fine-tuned models, no third-party API you don't control.
Always current
Re-indexes when your documents change, so an answer never quotes a version you've retired.
Why it matters
What it changes for the business
The point isn't the model, it's what happens once every answer your teams need is a question away.
Stop the hunt
Self-service answers cut the hours lost searching drives and the tickets that land on a specialist's desk.
Ramp people faster
A new agent or junior underwriter gets an expert answer on day one, instead of after months of training.
One source of truth
Staff, agents and customers all get the same approved answer in their context, not three versions from three people.
Keep it in-house
Sensitive knowledge answers questions without ever leaving your premises or training an outside model.
Use cases
Where grounded answers earn their place
Start where a wrong or slow answer costs the most then point it at the next stack of documents.
Banking
Agent assist at the desk
Instant policy and procedure answers mid-call, drawn from the current handbook.
Collections
Dispute & hardship guidance
The on-policy response for a tough conversation, cited so the agent can trust it.
Insurance
Underwriting Q&A
Juniors query the manual instead of interrupting a senior for every edge case.
Insurance
Policy & claims self-service
Customers get grounded answers about cover and claims around the clock.
Compliance
Information Security Q&A
Answer audit and vendor security questionnaires from your own ISMS, with sources.
Sales
RFP & proposal drafts
First drafts assembled from your approved content, so nobody starts from a blank page.
Legal
Contract generation
Draft from your own clause library, each clause traceable to the precedent it came from.
Operations
Summarize long documents
Turn manuals, reports and case files into the key points, without losing the detail.
Engineering
Code & test-data generation
Generate and validate against your own specs, for API testing and regression.
HR and L&D
New-hire onboarding
An AI-powered mentor built from your own SOPs, answering the questions new joiners repeat.
Generation studio
Draft from your own knowledge, not from a blank page.
Ask for a summary, an RFP response or a contract, and it assembles a first draft from your approved documents: Every passage traceable to the source it came from. Your team edits and signs off; the model fills nothing with a guess. It's the same grounded engine as the Q&A, pointed at a page instead of an answer.
- Summariez, RFP responses and contracts, drafted from your sources
- Every passage cited to its document, ready for review
- Drafted on your own models, on your own premises
How we're different
What sets the CanString knowledge assistant apart
The choices that matter to a regulated buyer — hosting, models, voice, pricing — decided in your favour.
Stated as facts about CanString. The right-hand column describes the common pattern across the category, not any single provider.
One system
One of four platforms:
built to work together
Voice agents make and take the calls. The rest of CanString feeds them, scores them, and reports on them — no second vendor.
AI Voice Agents
Grounds every reply in your own documents and knowledge base.
AI Knowledge Assistant
Grounds every reply in your own documents and knowledge base.
100% Audit & QA
Audits and scores every call the agents make, on your rubric.
AI Insights & BI
Rolls volumes, containment and sentiment into dashboards you can question in plain language.
Questions
Answers before you ask
See it on your own calls
Bring us ten of your calls.
We'll show you the analyzed result.
We'll run CanString against your own conversations, audit them end to end, and
show you exactly what full coverage looks like for your team.