Every conversation is analyzed, audited, and insights provided
CanString works the whole book — every call, human and AI agents, across 60+ languages, on your own infrastructure. Pick the number you're trying to move and see how one platform moves it.
Audit upto 100% of calls
See the 98% of calls your QA team never hears.
Manual QA scores a one-to-three-percent sample and hopes the rest looks the same. CanString transcribes, categorizes and scores every call human and AI so a fatal call or a coaching miss can't hide in the conversations no one had time to open.
- Every call transcribed, categorized and QA-scored, not a sample
- Fatal-call and risk flags on 100% of interactions
- Manual override on any score, so QA stays yours
Compliance monitoring
Catch the one risky call before it becomes a fine.
On a regulated floor, one missed disclosure or one line of prohibited language is a per-incident liability — and it's always in a call no human reviewed. CanString checks required disclosures, consent, calling windows and prohibited language on every call, and flags the exception the moment it happens.
- Required-disclosure, consent and calling-window checks on every call
- Prohibited-language and harassment flags, scored per call
- A defensible, per-call evidence trail you can hand a regulator
Collections automation
Put a digital collector on every overdue account.
Your team can only dial so many accounts a day, so the tail of the book goes untouched and the cure rate leaks. AI voice agents add a digital touchpoint to every account, every cycle capturing promise-to-pay, routing hardship and disputes to a person, and staying inside fair-practice rules on the line.
- AI voice agents reach every account, every cycle
- Promise-to-pay captured; hardship and disputes routed to a person
- Fair-practice and disclosure checks scored on every call
Deploy AI voice agents
Handle the volume, in a voice callers can't tell from human.
Configure an agent, test it, and put it on the line in your own language mix carrying the patented natural voice that breathes and switches languages mid-call. It answers tier-1 volume no headcount plan can, and hands off to a person with the full context when the call needs one.
- Patented natural voice across 60+ languages, with mid-call code-switch
- Configure, test and deploy on your own telephony
- AI-to-human transfer with full context when it counts
Agent coaching & QA
Score the whole floor, then lift it, not just flag the outliers.
Scoring calls is only half the job; the number has to change behaviour. CanString scores every agent, pulls the real questions and best answers out of your own calls, and assigns coaching automatically, so the bottom of the floor moves up, not just the three outliers a supervisor happened to catch.
- Every agent scored on your own rubric, human and AI
- Coaching auto-assigned from real call moments
- Q&A extracted into ready-made training and an AI-powered LMS
Multilingual & CX
Serve every customer in their language, even when they switch mid-call.
Real conversations don't stay in one language. CanString transcribes and translates across 60+ languages, follows a caller who starts in one language and switches to another mid-call, and reads sentiment on every contact, so experience and voice-of-customer insight cover the whole base, not only the calls in one language.
- 60+ language transcription and translation, with mid-call code-switch
- Sentiment and voice-of-customer on every call, chat and email
- One quality and CX view across every language you serve
See it on your own calls
Bring us ten of your calls.
We'll show you the analyzed result.
We'll run CanString against your own conversations, audit them end to end, and
show you exactly what full coverage looks like for your team.