Reach every customer, on the channel that answers.
Voice, SMS, WhatsApp and email escalate by what the customer just did. One record feeds Analyzer, Knowledge Answers and AI Insights & BI — on your own infrastructure.
Certified, patented, enterprise-grade
How it works
One trigger. The right channel. Every time.
Set the trigger
No answer, missed payment, low CSAT score, renewal due, or a survey left unopened.
Pick the sequence
Rules decide the next channel and message from what just happened, not a fixed send time.
Right channel
No answer, missed payment, low CSAT score, renewal due, or a survey left unopened.
Escalate by response
No answer becomes SMS. No click becomes WhatsApp. No reply becomes email or a person.
Track and report
Every attempt lands on one record, scored and ready to shape the next campaign.
The Platform
Everything you need to run a campaign that changes with the customer.
One place to build, sequence and track outreach.
Condition-based drip logic
If this triggers, that channel follows. Rules run on what the customer did, or didn't do.
Omnichannel reach
AI Voice Agents, SMS, WhatsApp and email run from one engine, not four tools stitched together.
Response-driven escalation
Every attempt is a decision point. A non-response moves the customer to the next channel.
Schedulers built in
Time windows, quiet hours, attempt limits and suppression lists, enforced everywhere.
Ready-made sequences
Debt collection reminders, NPS and CSAT surveys, renewal nudges and onboarding drips.
One record, five products
Every attempt feeds Analyzer, Knowledge Answers, CSAT sentiment and AI Insights & BI.
Scale each channel independently
Add AI voice agents, SMS or email senders as volume grows. Each sequence keeps its own rules.
Run on approved templates
Every message sends from a pre-approved script or WhatsApp/SMS template, no ad hoc copy in the field.
Why it matters
What it changes for the business
Everyone gets a next step
Every no-answer, no-click and no-reply has a defined next step.
Say it once, consistently
The same approved message carries across every channel and language.
See what worked
Tracking and reporting on every attempt decide the next campaign's design.
Use cases
Where omnichannel campaigns earn their place
Start with the outreach carrying the most volume or risk, then add the next.
Collections
Debt collection reminders
Pre-due and overdue reminders, PTP follow-up, and a fast retry the moment a promise breaks.
CX
CSAT survey campaigns
A survey goes out after the interaction ends, on the channel the customer is most likely to answer.
CX
NPS survey campaigns
Scores route straight to Insights & BI, with detractors flagged before churn shows up in the numbers.
Banking & Lending
Payment & document reminders
Due-date notices, KYC gaps and document chases, escalated by channel until resolved.
Insurance
Renewal drip campaigns
A sequence that starts weeks before renewal and adjusts urgency as the date, and the response, gets closer.
Sales
Lead nurture & onboarding drips
Follow-ups that branch on what a lead or new customer actually does, not a fixed day count.
Campaigns & scheduling
Put a sequence on the list
Point a sequence at a segment and it runs the escalation for you, send window, date range, retry caps and tracking, set once. The engine works the whole list, and hands anything that needs a person across with full context.
- A daily send window and date range you control
- Retry and escalation limits, per campaign
- Tracking all, on every channel
Use cases
Where omnichannel campaigns earn their place
Start with the outreach carrying the most volume or risk, then add the next.
| CanString Omnichannel Campaigns | Typical campaign / automation tools | |
|---|---|---|
| Trigger logic | Escalates on response — no answer, no click, no reply |
–Fixed send dates on a preset calendar |
| Channels | Voice, SMS, WhatsApp and email in one engine |
–Separate tools per channel, stitched together after the fact |
| Shared data | One record feeds Analyzer, Knowledge Answers and Insights & BI |
–Campaign results live apart from QA and reporting |
| Deployment | Your infrastructure or an approved region, by default |
–Cloud-only, multi-tenant by default |
| Languages | 60+ languages, matched per customer and channel |
–A handful of languages, manual translation |
| Compliance evidence | Approved scripts, attempt limits and a full evidence trail |
–Unmanaged sends, no consolidated audit trail |
Five platforms. One system.
Voice agents make and take the calls. Every other platform reads from the same documents, scores the same conversations, and reports on the same numbers. Nothing to sync. Nothing to duplicate.
AI Voice Agents
Answers and makes every call, using your own documents as the script.
Explore platformOmnichannel Campaigns
Runs the same conversation across voice, SMS and email, from one place.
Explore platformAI Analyzer
Scores every call your agents take, against your own rubric, automatically.
Explore platformAI Insights & BI
Turns call volume, containment and sentiment into one dashboard you can question in plain English.
Explore platformAI Knowledge Assistant
Holds the documents every other platform answers from.
Explore platformFrequently asked questions
Answers before you launch a campaign
See it on your own calls
Bring us ten of your calls.
We'll show you the other ninety.
We'll run CanString against your own conversations, audit them end to end, and
show you exactly what full coverage looks like for your team.