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Call Center

CanString Analyzer simplifies, save call analysis cost and automates call analysis processes for call centers. The Natural Language Processing (NLP) driven processes speed up the call transcript, translate, and call audit. Our Machine Learning (ML) model provides Sentiment Score to measure customer interactions. Its stream lines your call analysis work-flow.

CanString Analyzer provides the following Insights; Customer-Agent Conversation, Full transcript and dialogue of recorded calls, Extract information from conversational text, Extract Keyword and Phrases, Extract Questions and Answers from conversational text, Automated Call Quality Audit Process, Automated Translation process for multiple languages, Sentiment Score, Conversation Insights and Dashboard Reports.

How it works?


Information Extract

Call Analysis

Other Use Cases

Social Media


For more information about Call Center Solution

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Integrate automated call analytics process with your call recording system to automate and optimize the call audit process.

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