Transcending Complex Matters Into Transparent Results Through Refined Analytics

CanString Analyzer Platform includes...

• Transcript & Translations: English and Spanish recorded calls transcript and translations enabled as a default option, other languages translations services can be enabled on-demand.

• Sentiment Score: Our own Machine Learning model provide sentiment score for each transcribed call and analyzed text files by default. Integrate Google, AWS, IBM and other AI API services on-demand

• Quality Analysis: Extract Information from Call transcript for customer call quality analysis.

• Text Analytics: Extract Information from PDF, and Text documents.

• Comprehensive reporting and In-Depth Dashboard Analysis reports:

• Notifications: Configure Notification for alert keywords from text analytics

• Integration: Survey and Call Center applications, Google, AWS, and IBM AI API Services integrations

• Deployment: Cloud, On-Premise and Hybrid