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Transcending Complex Matters Into Transparent Results Through Refined Analytics

CanString Analyzer Platform includes...
  • Transcript & Translations: English and Spanish recorded calls transcript and translations enabled as a default option, other languages translations services can be enabled on-demand.

  • Sentiment Score: Our own Machine Learning model provide sentiment score for each transcribed call and analyzed text files by default. Integrate Google, AWS, IBM and other AI API services on-demand

  • Quality Analysis: Extract Information from Call transcript for customer call quality analysis.

  • Text Analytics: Extract Information from PDF, and Text documents.

  • Comprehensive reporting and In-Depth Dashboard Analysis reports:

  • Notifications: Configure Notification for alert keywords from text analytics

  • Integration: Survey and Call Center applications, Google, AWS, and IBM AI API Services integrations

  • Deployment: Cloud, On-Premise and Hybrid

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